Freephone numbers will now be free

Freephone numbers will now be free

This summer, the communications regulator Ofcom is introducing a new initiative called UK Calling.

It’s the biggest change to telephone calls in over a decade and is designed to make it easier for everyone to understand how much it costs to call 08, 09 and 118 numbers (used for some businesses, government services, phone-ins, competitions and prize draws, also known as ‘service numbers’).

Freephone numbers will now be free, from both mobiles and landlines

All calls to Freephone numbers (which begin 0800 or 0808) are being made free from mobile phones, just as they are from landlines. They will still be free with your talk plan.

Calls to service numbers will now be made up of two parts.

From 1 July 2015, the cost of calling 08, 09 and 118 numbers will be broken down into two parts:

  • An access charge: This part is what Sky charges you for these calls (per minute).
  • A service charge: This is the rest of the call charge.


The organisation you’re calling decides how much this charge will be and will tell you this.

Ofcom is requiring all major phone companies, to introduce these changes. It’ll affect all calls from residential landlines and mobiles to all 08, 09 and 118 numbers.

To find out more, go to


UK CALLING - clear call rates for everyone


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